FAQs
General questions
When and where are the Rotary International Convention and preconvention events?
Convention
25-29 May 2024
Preconvention events
- Youth Exchange Officers Preconvention: 24-25 May
- Youth Exchange Officers Banquet: 24 May
Convention Centre
Marina Bay Sands Expo & Convention Centre 10 Bayfront Ave, Singapore 018956
Who can attend the Rotary International Convention?
Registration is open to anyone interested in Rotary. See registration fees for this year’s age-based registration rates.
Are interpretation services available at the convention?
Rotary provides interpretation in several languages for the opening ceremony, general sessions, and closing ceremony. Most breakout sessions are conducted in English but some may also be offered in other languages. Refer to your program book to see which sessions are available in your language.
What is the temperature in Singapore in May?
In May average temperatures range from 77-90 degrees Fahrenheit (25-32 degrees Celsius).
Because the venue is air-conditioned in certain areas, you may wish to bring a light jacket or sweater.
Registration
How do I register?
Those interested in attending the convention can register themselves and their guests online. You can also register at the convention.
If you plan to attend preconvention events only (Youth Exchange Officers Preconvention) without attending the full convention, you must send in a paper registration form. Be sure to indicate on the form that you are registering for the preconvention only. Send the completed form by fax or mail to RI Registration Services.
What are the registration fees?
See a full table of registration fees, registrant types, and what your registration includes.
What is the cancellation policy?
A $50 processing fee applies to each registrant who cancels on a registration. Requests to cancel registrants or Rotary-ticketed events must be received in writing by 30 April 2024. Registrants who cancel after the deadline will not receive a refund. In cases of force majeure, refund requests will be considered on a case by case basis, and all approved refunds will be minus a $50 processing fee. Registration fees and ticketed event fees will not be refunded on requests received after 30 April, unless they are due to a visa denial. Cancellations caused by visa denial must be received in writing by 29 May 2024.
- Cancel online (preferred method)
- Cancel by email: ri.registration@rotary.org
- Cancel by fax: +1-847-556-2194
How do I register a guest?
You are welcome to add or remove a guest from your registration by using your My Rotary account. Click on the Register Now button in the navigation to manage your existing registration.
You can also add or remove sessions, update any personal information, have an updated confirmation sent to your email address or, if necessary, cancel your registration.
If you experience any difficulties accessing your My Rotary account please reach out to the Rotary Support Center.
Can I switch my Opening Ceremony assignment?
Assignments for the Opening Ceremony are based on order of registration. Unfortunately, we are not able to accept requests for specific assignment. However, if you want to attend a seating other than the one to which you are assigned, you can do so subject to seating availability.
I cancelled my registration. How can I re-register?
Unfortunately, once a registration is cancelled, it cannot be recreated online. If you wish to re-register, you will need to fax or mail the registration and ticket form.
The current registration rate will apply.
Housing and Transportation
How do I reserve a hotel room?
You can get the best value in Singapore by booking your hotel through Maritz Global Events, Rotary’s official housing partner.
To reserve your hotel online, visit Rotary’s official hotel reservation site by 2 May 2024 (availability is limited after this date). To reserve your hotel by phone, call +1-864-699-5084. Reservations are not accepted by email.
How do I change my hotel reservation, such as my arrival or departure date?
You can change your reservation by going to Rotary’s official hotel reservation site, Maritz Global Events. Select “Attendee” or “Group Attendee,” and then “Edit Existing Reservation.” Enter your email address and the password you created when you booked your reservation.
You can also change your reservation by contacting rotary@maritz.com or calling +1-864-699-5084.
What hotels are available, and what are the rates?
For the most recent list of available hotels, visit Rotary’s official hotel reservation site, Maritz Global Events. Hotel availability is constantly changing in real time and preferred hotel(s) cannot be guaranteed. However, we encourage you to reserve your second hotel choice within the Rotary official hotel block and utilize our wait list option. Please reserve a room at your second-choice hotel and then contact Maritz Global Events to be placed on a wait list for your first choice. Note, a confirmed reservation is required before you may be placed on a wait list for a different hotel. If your preferred hotel becomes available, Maritz will automatically update your reservation and send a new confirmation.
Do I need to pay a deposit for my room?
No, but you’ll be asked to provide credit card details to guarantee your reservation. The credit card must be valid through July 2024, and your credit card information will be sent to the hotel with your reservation details in May. Reservations cannot be guaranteed without a credit card.
Group bookings of 15 or more rooms have a separate deposit policy. Please see our group housing guidelines for details.
How do I cancel my reservation?
You can cancel your reservation by going to Rotary’s official hotel reservation site, Maritz Global Events. Select “Attendee” or “Group Attendee,” click the “Edit Existing Reservation” button, and enter your email address and the password you created when you booked your reservation. Then select the “Cancel Room” icon.
You can also cancel your reservation by emailing rotary@maritz.com.
How far from the convention center is my hotel?
You can find a map and a list of hotels on Rotary’s official hotel reservation site, Maritz Global Events. Choose “Attendee,” and view the map at the bottom or side of the page. Select the “List View” tab to find your hotel’s distance from the Marina Bay Sands Expo & Convention Centre.
Why can’t I add more people to my room reservation?
Most rooms in Singapore have a maximum occupancy of two adults per room. If you need to reserve a room for more than two adults, you can search hotels by setting the guest/room section of the hotel reservation site to the number of guests occupying the room. As an alternative, you can book an additional room to accommodate your needs.
Transportation
What transportation is being provided?
Rotary will provide all full convention registrants with access to Singapore’s public transportation system; this includes buses and the Mass Rapid Transit (MRT) trains.
Rotary also offers an accessible transportation service for attendees who utilize scooters and wheelchairs. This service operates between the official Rotary-contracted hotels and the venues.
Are there other ways to get around?
Taxis and rideshare services (such as Grab, Gojek, Ryde, and TADA) are also available.
Travel
How do I obtain a visa for travel to the convention?
Go to the Singapore Immigration and Checkpoints Authority website to find out who needs a visa, when to apply, and more. Visa information varies depending on your country of citizenship. Rotary International provides an updated list of convention registrants to consulates and embassies and requests that as many registrants as possible be granted visas, but whether or not to grant a visa is ultimately up to Singapore's government. Rotary International is unable to intervene on behalf of individual registrants.
Events
What events can I attend at the convention?
The convention registration fee includes:
Opening ceremony: 26 May
General sessions: 27-29 May
Breakout sessions: 27-29 May
Closing ceremony: 29 May
House of Friendship: 25-29 May
You can buy tickets for:
Rotary-ticketed events: These typically take place at the convention venue, either before or during the convention. Visit the program and events page for links to purchase tickets.
Host-ticketed events and tours: These generally take place away from the convention venue.